US politicians warn the United Airlines and other airlines to make new laws to improve customer service on Tuesday.
This decision comes after last month incident of United Airlines when they dragged down a passenger because the flight was overbooked last month. David Dao, the 69-year-old passenger, didn’t want to give up his seat.
The House of Representatives transportation committee carried out a hearing including the most important airlines. The hearing aimed for top airlines executives to testify as well as to decide Congress response if new policies, affecting passengers, were to be made.
During the hearing, Oscar Muonz, United Chief executive, expressed his sincere apology for last month incident wih Dao.
“In that moment for our customers and our company we failed, and so as CEO, at the end of the day, that is on me,” Munoz commented. “This has to be a turning point.”
Scot Kirby united president also joined the hearing along with American airlines executives, Southwest airlines and Alaska airlines.
Last month, American airlines faced a problem when a video went online showing am encounter between a crying woman on a plane holding her two children and a flight attendant over a stroller.
Regarding the incident, Kerry Philipovitch, American airline senior vice president of customer experience, said: “Clearly what happened was wrong.”
At the end of the hearing, the House of Representative threatened the airlines. The airlines should then start to make a change. Or the House will interfere putting up new laws.
“If airlines don’t get their act together, we are going to act; it is going to be one size fits all. Seize this opportunity because if you don’t, we’re going to come, and you’re not going to like it,” Bill Shuster, chairman of the House of Representatives’ transportation committee, warned.