UK Telecom giants Vodafone, EE and Three (3) have in recent times been encumbering customers with exorbitant charges for phones they acquired as part of an agreement even after the phone’s cost has been fully paid according to reports.
The Citizen’s advice foundation, which deals with issues of this nature, discovered that customers who do not agree to an extended agreement are forced to cough up £22 in a month.
The Government stated that Telecom firms needed to notify customers/consumers when their outstanding agreement fees on handsets had been fully paid.
The firms, however, insisted that their charging schemes were equitable. Minister for Digital matters, Matt Hancock said the billing methods were unjust and hoped that Telecom firms would in the future provide a more defined and informative billing structure to the benefit of present and future customers.
One of the firms in question, Vodafone said in a statement that it strives to provide customers with the most convenient and feasible program.
Staying In Touch With Clients
“We always ensure that we get in touch with customers whose agreements are concluding to offer them a variety of alternatives. These could be handset upgrades and also call-time bonuses”.
The problem according to aggrieved customers is the duration before one can pay off his or her plan, which could be between 2 or more years.
A recent study showed that customers who had paid off bills for phones such as iPhone 7, Samsung Galaxy S and Sony Xperia XZ paid an extra £38 per month afterward.
Also according to the study, people aged 65 and over were most likely to be entangled in such a scenario, with 23% stuck on their deal past the end of the agreement period.
In total, 36% of the populace with such agreement failed to alter it after the agreement period.